Onex Bed Privacy Policy — Your data, our responsibility

1 Introduction & Applicability

Onex Bed is a trusted online gaming platform serving players across Bangladesh. We believe your personal information belongs entirely to you, and keeping it safe is our greatest responsibility. This Privacy Policy explains how Onex Bed collects your data, what it is used for, and how we keep it secure.

By visiting the Onex Bed website, creating an account, or using our mobile app, you automatically agree to this Privacy Policy. Please read it carefully. If anything is unclear, reach out to our support team — we are always ready to help.

2 What Information We Collect

Onex Bed only collects the information needed to provide you with the best possible service. We never ask for excessive or unnecessary data. Below is a breakdown of the types of information we collect:

When you contact us via Onex Bed's live chat or email, those conversations may be recorded. This is done primarily to improve our service quality and provide you with better support in the future.

3 How We Use Your Information

Onex Bed uses your information only for specific, legitimate purposes. We never use your data for unnecessary activities or share it with advertising companies. Our primary purposes for using your information are:

• Account Management: To create, verify, and manage your account.
• Payment processing: To process deposits and withdrawals.
• Security verification: To prevent fraud and illegal activity.
• Customer support: To resolve your issues and answer your questions.
• Legal Obligations: To meet regulatory requirements.
• Promotional communications: To keep you informed about bonuses and offers (you can opt out at any time).
• Responsible Gaming: To monitor your gaming habits and identify potential issues.
• Platform improvement: To improve our service quality and overall user experience.

Under no circumstances will Onex Bed use your information to make decisions against you — unless it involves a violation of our policies or applicable law.

4 Data Sharing & Third Parties

Onex Bed never sells your personal information. However, in certain specific situations, limited data may be shared with trusted third parties:

• Payment provider: Payment gateways such as bKash and Nagad receive the information necessary to process transactions.
• Identity verification agency: Your information may be shared with trusted verification agencies as part of the KYC process.
• Game software provider: Only the minimum data required to run the game is sent to the provider's servers.
• Legal Authorities: Information may be disclosed to relevant authorities when required by law or court order.
• Fraud prevention agency: Limited information may be shared with industry-standard security partners to help prevent illegal activity.

5 Cookies & Tracking Technologies

Onex Bed's website and app use cookies and similar technologies. Cookies are small files stored in your browser that help enhance your experience.

• Essential Cookies: Maintaining login sessions and security tokens — the platform cannot function without these.
• Performance cookies: To measure site speed and performance.
• Functional cookies: To remember your language preferences and theme settings.
• Analytical cookies: To understand which pages are visited most — completely anonymously.

You can manage cookies through your browser settings. Keep in mind that disabling certain essential cookies may affect how Onex Bed functions.

6 Data Security Measures

Onex Bed takes the highest technical and organizational measures to keep your data secure. Our security infrastructure is built to international standards.

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Sensitive data is stored in the database using AES-256 encryption.
• Two-factor authentication (2FA) is available to help keep your account secure.
• Regular security audits and vulnerability assessments are conducted.
• An automated system is in place to detect suspicious activity.
• Staff access to data is strictly controlled and logged.

7 Your Data Rights

As an Onex Bed user, you have several important rights over your own information. We are committed to upholding these rights:

To exercise any of your rights, please contact our support team. We will respond to your request within 30 days.

8 Data Retention Period

Onex Bed does not retain your information longer than necessary. However, certain data is required by law to be kept for a specified period.

• Account Information: For the duration of active account use and 5 years after closure.
• Transaction records: Up to 7 years in accordance with financial regulatory requirements.
• Communication history: Up to 3 years after last contact.
• Gaming logs: Up to 2 years for system integrity and dispute resolution.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

9 Minor Protection Policy

Onex Bed strictly does not serve anyone under 18. Our Privacy Policy places the highest importance on protecting the information of minors.

If a parent believes their child is using Onex Bed, please contact our support team. We will take immediate action.

10 Policy Changes & Updates

Onex Bed may update this Privacy Policy from time to time. Changes in technology, law, or our services may require updates to the policy — but we will always notify you in advance.

• You will be notified by email or SMS whenever significant changes are made.
• The "Last Updated" date at the top of this policy will always reflect the most recent revision.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the changes, you may request to close your account.